Apple has updated a support document to reveal that the company will be releasing a software update for the iPad aimed at resolving issues with Wi-Fi connectivity. The support document also offers a number of "workarounds".
Apple offers the following steps to help resolve the issue:
- Verify your Wi-Fi router firmware is up to date.
- If your router's security encryption is WEP, try WPA or WPA2, as WEP can cause intermittent disconnects with the iPad which requires retyping a password.
- Make sure the iPad screen brightness is not at the lowest level.
- Obtain a new IP address by going into Settings, Wi-Fi, accessing the settings of the current network, and choosing "Renew Lease."
- Finally, if these steps do not work, users are recommended to try turning Wi-Fi off and back on.
Apple says that the issue affects a very small number of iPad users and "if after attempting the troubleshooting tips provided above you are still having difficulty connecting to a network please contact Apple."